Public offer (terms of use)

Document status: MVP draft. This text is not legal advice and must be reviewed by counsel before production use. Legal-entity details will be added later; the service is identified as the Vietnam Exchange brand for now.

1. General

1.1. These terms cover the website and related interfaces (cabinet, Telegram Mini App) of Vietnam Exchange (“Service”).

1.2. By registering, creating an exchange deal, or using the calculator to start a deal, you confirm you have read these terms.

1.3. The Service provides information and arranges currency / digital-asset exchange under the conditions shown in the UI when the deal is created.

2. Subject

2.1. You submit a deal (pair, amount, payout method). The Service locks a commercial rate for a limited window (default 60 minutes) and arranges fulfillment if payment arrives on time.

2.2. On-site rates are the Service’s operational rates, not a central-bank official rate.

3. Obligations

3.1. You provide accurate data, pay on time, and complete compliance checks (including documents) when required by amount or policy.

3.2. The Service updates deal status in the cabinet and/or agreed channels and aims to complete payout via the chosen method (cash, ATM, bank transfer) when payment is timely.

4. Limits and risks

4.1. The Service does not guarantee fulfillment for late payment, wrong bank details, force majeure, or legal requirements.

4.2. You assess market and operational exchange risks yourself.

5. Personal data

Personal data processing is described in the Privacy policy.

6. Contacts

Support channels: /contacts.

7. Changes

The Service may update these terms; the current version is published on this page. Continued use after changes may constitute acceptance to the extent allowed by applicable law.

Draft last updated: July 2026.